Help Center

Find your issue, follow the steps and keep playing.

How do I start and what is free?

  1. Choose Play or an empty slot. Start with an eligible Division E team and a coach name without personal information.
  2. The first 2026 season is free. You may buy the full game for BRL 10 at any time, without a subscription.
Back to the game

How do I speed up or skip a match?

  1. Choose 1×, 2× or 4×, or Skip match / Quick result.
  2. Simulating the rest of a season also changes results and progress; review before confirming.

The match seems stuck. What can I do?

  1. Check for halftime, pause or an injury requiring a substitution; press the appropriate Continue button.
  2. If unresponsive, return to the menu. Export before clearing browser data.

How do I export and import a career?

  1. Export JSON beside the menu slot or from My account and keep the file safe: it includes career details and the coach name.
  2. Import into the desired slot on the destination device. Import replaces that slot, so export its previous career first.
Back to the game

My career disappeared or storage is full

  1. Check all three slots and the same browser/profile; private browsing has separate storage.
  2. Import your JSON backup or sign in to the same account and use Sync now if an online copy exists. Export before clearing storage; recovery without a usable backup is not guaranteed.

How do I continue on another device?

  1. Sign in to the same account on both devices. On the first, connect, press Sync now and check slot status.
  2. Open menu/account on the second to receive progress. If sync is unavailable or pending, preserve your save and use JSON export/import.
My account

There are two versions. Which should I choose?

  1. Separate progress cannot be merged. Export the local version before choosing this device’s or the online version in My account.
  2. The other version is backed up locally if space permits; download it. Replacement stops if there is no space.

What works offline?

  1. Local careers/matches work after game files load; installing the PWA does not cache every external resource.
  2. Login, payments, refunds, sync, online rankings and external links need internet. After reconnecting, check sync status before switching devices or clearing data.

Which account did I use and how do I sign out?

  1. My account shows email and sign-in method. Restore purchases with the same account/method; Apple may use relay email.
  2. Signing out preserves local progress. On shared devices, export and remove your local saves.
My account

Forgot password or missing confirmation email

  1. Use My account → Forgot my password for email login; check address, inbox and spam, then use the link and set a new password.
  2. Recover Google/Apple through their provider. Do not create a new account to restore a purchase. Checkout requires an authenticated session; confirm email and sign in first.
My account

How do I update purchase name and email?

  1. Change details in My account and save. Confirm email changes, then save again to update billing.
  2. The purchase stays on the same account ID; this does not rewrite old receipts or transfer it to another account.
My account

I paid but the game is still locked

  1. Wait for payment confirmation; opening/returning from checkout does not prove payment. Refresh online and sign in to the purchasing account.
  2. Check receipt, payment status and My account before paying again. Keep proof private. Unresolved charges use the operator contact in the policies.
My account

How do I request a refund and how long does it take?

  1. Sign in to the purchasing account. My account shows Request refund for active purchases within 7 days.
  2. Confirm once: paid access is revoked without intentional deletion of local progress. The original payment method is credited on the bank/provider’s schedule. Retry online if connection fails; statutory rights remain after the automatic window.
My account

Checkout failed or the session expired

  1. Check connection, sign-in and email confirmation; optionally disable extensions blocking checkout.
  2. An expired session does not prove a charge: check the payment method before retrying. Never share passwords, codes, full card numbers or bank details in links, rankings or saves.

How do I stop notifications and measurement?

  1. Block site notifications in browser permissions and disable optional measurement in the Privacy Policy.
  2. Exporting/deleting saves is not deleting server-side account data. Use the policy’s privacy contact for data rights.
Privacy and measurement

How do I update the PWA or fix a blank screen?

  1. Connect and use the game update prompt. Reopen the PWA or use the same browser/profile; blockers or full storage may interfere.
  2. Export slots before reinstalling or clearing cache/site data, which can delete progress and preferences.

Earn the game with 3 friends

  1. Each friend must use your link, finish a match and confirm a new account. Quick Result counts. No purchase required. Sharing alone does not count. Valid referrals do not expire.
  2. Earn full career continuation with three new users who open your link before creating an account, finish a match and confirm the account. Google may verify access without an additional email; email signup may require confirmation. Each account counts once; self-referrals and sharing alone do not count. Valid referrals do not expire. The reward provides the same career continuation as a purchase, without payment, hidden expiry or routine human approval; no money is paid or refundable for the reward. Purchase rights remain separate. Validation requires connection. Progress is preserved; not every fake account can be detected.
My account